Terms & Policies

Valore Paws – Terms & Policies

1. Overview

Welcome to Valore Paws. By purchasing from our shop, you agree to the terms below. These policies are designed to ensure a clear and fair shopping experience for everyone.

If you do not agree with these terms, please do not use our website or services.

2. Products

Valore Paws sells pet accessories.

  • All products are intended for pets only.

  • Always supervise your pet while using accessories.

  • No product is indestructible.

  • We are not responsible for misuse, chewing damage, or accidents caused by improper use.

Product colors or sizes may vary slightly due to screen settings or production differences.

3. Pricing & Payments

  • All prices are listed in NOK (Norwegian Krone).

  • Prices may change without notice.

  • Orders are processed only after full payment is received.

  • Payments are handled securely through trusted payment providers.

4. Shipping & Delivery

Free Shipping on all orders

  • Processing time: 1–2 business days

  • Delivery time: 5–7 business days

Shipping times are estimates and may vary due to:

  • Courier delays

  • High seasonal demand

  • Incorrect address provided by the customer

Customers are responsible for providing the correct shipping address.
Tracking information will be provided once your order has shipped.

5. Returns & Exchanges

We accept returns and exchanges within 7 days of delivery.

To qualify:

  • The item must be unused

  • Item must be in original condition

  • Item must be in original packaging

Non-returnable items:

  • Used products

  • Personalized items

  • Clearance or sale items

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds are processed after the returned item has been inspected.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item

  • Include your order number

We will review the issue and offer a replacement or refund if approved.

7. Pet Safety Disclaimer

Your pet’s safety is important to us.

However:

  • Always supervise your pet during use

  • Remove damaged items immediately

  • Ensure correct size selection for your pet

Valore Paws is not liable for injuries, allergic reactions, or damages resulting from product use.

8. Order Cancellation

Orders may be canceled within 24 hours of purchase.

After 24 hours, if the order has been processed or shipped, cancellation may not be possible.

9. Intellectual Property

All website content including logos, branding, product descriptions, photos, and designs belong to Valore Paws.

You may not copy, reproduce, or use any content without written permission.

10. Privacy Policy (Simple Version)

We collect necessary information to process orders:

  • Name

  • Address

  • Email

  • Payment details (processed securely through third-party providers)

We do not sell or share personal information.

Your data is used only to:

  • Process orders

  • Provide customer support

  • Improve our services

11. Limitation of Liability

Valore Paws is not responsible for:

  • Indirect or accidental damages

  • Loss caused by the misuse of products

  • Courier delays

Our maximum liability is limited to the purchase price of the product.

12. Changes to These Terms

We may update these policies at any time.
Updated versions will be posted with a revised effective date.